Return/Exchange Policy
At TEEPEW, customer satisfaction is our top priority. We have a simple and clear return and exchange policy to ensure your shopping experience is enjoyable.
- Eligibility: Customers have a 30-day window from the date of shipment to request a refund or exchange. Please note that items must be unworn and unwashed to qualify.
- For Sale Items: Please note that only regular priced items are eligible for refunds. Unfortunately, sale items are not refundable. We strongly recommend checking the size chart before making a purchase to ensure the perfect fit.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us with a photo of the issue. We strive to make things right for our customers and will take appropriate action.
- Contact: Reach out to our dedicated support team at contact@teepew.com for any product quality issues.
- No Returns Required: We do not require you to return defective items; just let us know, and we'll handle the rest.
Refund Process
Refunds are typically processed within 24-48 hours on our end. However, depending on the payment method and your bank, it can take a billing cycle (3-4 weeks) for the refund to be reflected in your account.
- Follow-up: If your refund is not applied after your next billing cycle, please contact us via our Contact Us page, and we will resolve the issue promptly.
For any further questions or assistance, do not hesitate to get in touch with our friendly support team at contact@teepew.com . We are here to help!
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